Testimonial

I started my first Glass Technology business in late '96 and did so well that within two years I had 2 Sub-contractors and was servicing 2 areas.

Having the 2 sub-contractors had allowed me the ability to increase the business as there were now 3 of us working. I was primarily in the area of sales, technical and logistical support. After nearly 9 years I had sold the areas to my sub-contractors and I have now retired. Both of the sub-contractors are now business owners in their own right and are doing very well indeed.

I believe my success was is in no small part due to the outstanding support received from Glass Technology Sunshine State. This support can be measured in three very important areas.

1. Research and Development
Glass Technology Sunshine State continuously measure and evaluate new products and systems to ensure that their franchisees have the latest and most effective equipment and products available. This allowed us unparalleled market advantage and afforded me the ability to penetrate our competitor's client base, and might I add, much to their chagrin.

2. Supply of Stock and Equipment
Most small businesses in Australia have mild to chronic liquidity problems. This is due in large part to unreliable suppliers of products and or services. This has never been the case in relation to Glass Technology Sunshine State. Having adopted a philosophy of "just in time buying" I found my cash flow was solid because I could always rely on prompt and speedy service from the franchisor. This had allowed me to invest money back into the growth of the business. Please let me state that in the 9 years of my association with the franchisor I have never ever been let down.

3. Support - Technical Direction and Networking
Being part of this franchise allows you to access the scope and depth of knowledge and experience gained and willingly shared by the Glass Technology Team.

Technical
On a few occasions I had a need to ask about particular problems with relation to head light repairs. One time I was on the phone for about an hour while I was walked through a very difficult repair. This was done without any reserve whatsoever and impressed me greatly. I have never had a problem that has not been able to be resolved either by phone or email, and I believe that this type of support is second to none.


Networking
Not many small businesses have the networking scope that is provided by Glass Technology Sunshine State and its Franchisees. With Mike, (Cairns) Scratch Hog Repairs. Scott,(Brisbane Southside) Taillight Repairs. John, (Gold Coast) Headlight Repairs and of course "me" who knew everything after 2 months (not). There is nothing that cannot be worked through. Someone will know.

I am more than willing to discuss any aspect of this endorsement if needs be, and I am available business hours.

Yours Respectfully,
Craig E MacDonald
6 Norfolk Court
Point Halloran, Qld, 4165
Phone 07 3207 0909
cammacd@bigpond.net.au